SHIPPING: We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. RETURNS: If you are not satisfied with your purchase, email us at firstname.lastname@example.org (or use our contact us page) within 7 days of receipt of merchandise for consideration of a refund. Merchandise must be in new and unused condition with original tags attached in order to receive a full refund. Buyer is responsible for return shipping. BACK ORDERS: If an item goes on back order we will ship your order as soon as it is in stock. SPECIAL ORDERS: Please allow additional time for shipping.